Zoho Voice

Integrated Calling and Messaging for Customer Support Teams

Zoho Voice transforms customer support by combining calls and messaging into a single cloud-based platform. It enables the management of calls and SMS from any device, ensuring optimal customer support. With integration into Zoho CRM, every interaction is efficiently recorded and managed. With Zoho Voice, you can enhance customer experience and team productivity, ensuring seamless and uninterrupted communication.

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Simplify Calls and Messages for Your Customer Support Team

The most important features

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Always Available Access

Zoho Voice is cloud-based, allowing you to manage calls and messages from anywhere and any device, all from one platform. Whether in the office or working remotely, you’ll have complete access to its functionalities, ensuring consistent and effective communication. It facilitates automated call flows and interaction recording, enhancing operational efficiency.

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Efficient Business Messaging

Zoho Voice’s business messaging functionality allows for bidirectional SMS sending and receiving. Users can customize automated messages and segment audiences to optimize communication. Analytical reports enable evaluation of campaign effectiveness and enhance customer interactions, facilitating smooth and direct communication.

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Fully Integrated with Zoho CRM

Zoho Voice offers native integrations with applications like Zoho CRM, G Suite, and Microsoft 365, making data synchronization and interaction management effortless. These integrations provide access to relevant information during calls and improve operational efficiency. Additionally, users can customize workflows and automate tasks, optimizing the experience for both customers and the support team.

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Hassle-Free Business Calling

With Zoho Voice, you can manage multiple numbers, record calls, set personalized greetings, and access detailed reports to improve productivity. It’s ideal for teams that need an accessible and efficient calling solution without worries about usage restrictions.

Frequently Asked Questions

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Does Zoho Voice integrate with other applications?

Yes, Zoho Voice natively integrates with applications like Zoho CRM, G Suite, and Microsoft 365, facilitating data and communication management.

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What types of calls can be made with Zoho Voice?

Zoho Voice allows both domestic and international calls, as well as the management of multiple phone numbers.
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Is it possible to send and receive SMS through Zoho Voice?

Yes, Zoho Voice allows for bidirectional SMS sending and receiving, enhancing communication with customers.

Zoho Service

codafish><> is your official partner for Zoho. We support you in the design, integration and use of all Zoho products.

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Make an appointment

We will show you how you can use Zoho applications optimally for your company goals and business processes.

Fast Support

We support you with training and support for all questions relating to Zoho and take care of continuous further development.

Integrated Calling and Messaging for Customer Support Teams
Supported by codafish

BASIC

39€ /month, monthly billing
  • 1,000 free incoming mins/license/month
  • 250 free outgoing mins/license/month
  • All-in-one dashboard
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription *
  • Call notes & Call disposition
  • Call branding
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **

BASIC

34€ /month, annual billing
  • 1,000 free incoming mins/license/month
  • 250 free outgoing mins/license/month
  • All-in-one dashboard
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription *
  • Call notes & Call disposition
  • Call branding
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **
monthly

BASIC

39€ /month, monthly billing
  • 1,000 free incoming mins/license/month
  • 250 free outgoing mins/license/month
  • All-in-one dashboard
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription *
  • Call notes & Call disposition
  • Call branding
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **
annually

BASIC

34€ /month, annual billing
  • 1,000 free incoming mins/license/month
  • 250 free outgoing mins/license/month
  • All-in-one dashboard
  • Multi-level IVR
  • Live call tracking
  • Call queues with different ring strategies
  • Call action handler
  • Call detail records (CDR)
  • Dynamic call recording with storage *
  • Agent-to-agent calling
  • Contact management
  • Voicemail and Voicemail drop
  • Voicemail Transcription *
  • Call notes & Call disposition
  • Call branding
  • Business hours & Holidays
  • Desk phone and Headsets integrations
  • Native & telephony integrations with Zoho apps
  • Mobile apps, Desktop apps, and ZDialer browser extension
  • Call monitoring **
  • Power dialer **
  • Queue performance metrics **

In addition to the prices quoted, local taxes (VAT, etc.) will be charged.

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