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The most important features
Frequently Asked Questions
How does remote access work?
When you connect two computers together using Zoho Assist, it’s as if you’re giving one of them a remote control to operate the other. In this way, for example, an IT technician can connect to a user’s device, then see the user’s monitor on their own screen – making it possible for the technician to operate the user’s computer remotely. Everything that the technician does is visible on the user’s device. The user can, therefore, watch the mouse move across the screen - without doing anything, themselves. This remote support requires special remote support software such as Zoho Assist. Since it is web-based, no download and no installation is necessary, access data can be sent via e-mail.
How secure are remote connections with Zoho Assist?
Zoho Assist uses secure end-to-end SSL and AES 256-bit encryption for communication between users. The software is compatible with the known antivirus programs. In addition, access to Zoho Assist can be further secured via two-factor authentication. Open sessions will automatically end after a period of time that you have previously set.
Can I connect Zoho Assist to Helpdesk tools?
Yes, Zoho Assist connects to many customer service tools such as Zendesk, Freshdesk or ServiceNow. You can also combine the software with other Zoho customer service and engagement tools (such as Zoho Desk, Sales IQ, and Zoho Flow).
Who is ZOHO Assist for?
Businesses that work remotely and require location-independent IT support
Businesses that prefer NOT to have IT support via telephone
Businesses that want to make changes on all computers at the same time
Businesses that want to log and analyze their support activities
Businesses looking to expand and accelerate their customer service
Software for remote access
Supported by codafish
STANDARD
10€
/month
Everything in the free edition +
- File transfer
- Multi-monitor navigation
- Ctrl+Alt+Del send
- Restart and reconnect
- Meeting broadcast
- Import Google contacts
- Custom report
- Screen capture
- Zendesk integration
- 2 Simultaneous sessions
- Voice chat
PROFESSIONAL
15€
/month
Everything in the standard edition +
- Mobile Apps (iOS, Android)
- Schedule sessions
- Screen sharing
- Meeting notes
- Custom Email Templates
- Rebranding
- Advanced reports
- 4 Simultaneous sessions
ENTERPRISE
24€
/month
Everything in the Professional tariff +
- Departments
- Record sessions
- Service queue
- Session audit
- Remote printing
- Video chat
- Contact management
- Notes
- Customer widget
- Custom domain mapping
- 6 Simultaneous sessions
In addition to the prices quoted, local taxes (VAT, etc.) will be charged.
We are your Zoho partner!
As an authorized Zoho agency, we offer you comprehensive support for all Zoho products. Do you have any questions? Would you like some non-binding information?
Then please fill out the contact form and we will get back to you as soon as possible. We can clarify your questions in a free initial consultation!
