Zoho TeamInbox

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A shared inbox for your team

Ideal for customer service and other group accounts. Zoho TeamInbox is the perfect solution for emails that are not sent to individuals but rather to a universal recipient and are handled by a team. With Zoho TeamInbox, you can clearly assign emails and the tasks associated with them and speed up your coordination processes. This is how you ensure more efficiency with Zoho TeamInbox!

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The most important features

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Clear distribution of tasks

Zoho TeamInbox makes it easy to handle emails that go to a universal recipient (such as support@ or help@). That’s because in Zoho TeamInbox, emails and their associated threads can be assigned to a person, and each assignment is visible to all members of the team. In this way, everyone always keeps track of who is responsible for which emails.
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Structured inbox

In Zoho TeamInbox, emails can be easily categorized via tags and sorted according to their relevance. Emails that need to be processed at a later date can be resubmitted using a snooze function.
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Integrated chat function

Zoho TeamInbox eliminates the time-consuming process of sending emails back and forth when there is a need for coordination. This is because Zoho TeamInbox includes a built-in chat feature that lets you exchange ideas in a flash without switching apps.
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One design for all

Some responses require multiple drafts. And Zoho TeamInbox makes life easier here, too. That’s because Zoho TeamInbox allows multiple people to work on one email response – with complete transparency: everyone can see (as you know from Chats) who is in the process of composing a message.
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Clear chronology

Keep an overview of all activities. Zoho TeamInbox provides administrators with comprehensive and tamper-proof activity logs that chronologically record all actions performed.
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Excellent security

Zoho TeamInbox relies on high security standards and is of course fully compliant with GDPR. The administrator defines who has what access rights, all emails are encrypted, and two-factor authentication provides additional oversight.

Frequently asked questions

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Why is a shared inbox a good idea?

Shared inboxes are useful for email accounts that are not tied to individuals, but have a universal address and are handled by a team. A typical example of this are email accounts dedicated to customer service, i.e., support@ or help@, among others. It may also be useful to set up this type of universal address for internal issues that involve multiple people. However, the address alone is not the solution. After all, as soon as several people are responsible for the emails, you need a tool with which the emails and the tasks associated with them can be clearly distributed within the group and which makes the distribution of tasks visible to everyone - otherwise there is a risk that emails will be processed twice. That's why there are so-called shared inbox software or team inbox tools - such as Zoho TeamInbox.

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Can I integrate Zoho TeamInbox with Zoho Mail?

Currently, this is not yet possible, but Zoho is working on it (as of 2023). In the future, the shared inbox of Zoho TeamInbox will be accessible directly in Zoho Mail. At the moment, it is possible to connect the two apps via the online tool Zapier.

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Can I integrate Zoho TeamInbox with Zoho CRM?

Currently, this is not yet possible, but Zoho is working on it (as of 2023). In the future, the shared
inbox of Zoho TeamInbox will be accessible directly in Zoho Mail. At the moment, it is possible to
connect the two apps via the online tool Zapier.

Zoho Service

codafish><> is your official partner for Zoho. We support you in the design, integration and use of all Zoho products.

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Make an appointment

We will show you how you can use Zoho applications optimally for your company goals and business processes.

Fast Support

We support you with training and support for all questions relating to Zoho and take care of continuous further development.

An all-round package

Zoho TeamInbox is part of Zoho One, a software package consisting of over 40 applications with which you can digitize, network and optimize your business processes.
Think of Zoho One as an operating system for your business. Place your trust in smart solutions that save time and money. Treat yourself to software that thinks for you!
You can buy Zoho TeamInbox on its own, in a bundle with other Zoho applications – or as part of the overall Zoho One package. Whatever you decide: you’re going to love Zoho!

LEARN MORE

Who is Zoho TeamInbox suitable for?

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Companies on the lookout for professional shared inbox software
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Companies that want to process their customer service emails faster and more effectively
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Companies that want to avoid duplicating group emails
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Companies that already use Zoho CRM and would like to expand it
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Companies that know that crowded inboxes lower efficiency

a shared inbox
Supported by codafish

STARTER

ACCESS TO ZOHO TEAMINBOX
6€ /user /month
  • 3 shared mailboxes
  • 25 Rules
  • 10 common sender addresses
  • Signatures
  • Markings
  • Contacts
  • Response Templates
  • Activity log
  • Allocations
  • Internal discussions
  • Exchange of designs
  • Extensions

PROFESSIONAL

ACCESS TO ZOHO TEAMINBOX
9€ /user /month
  • 5 common inboxes
  • Unlimited rules
  • Unlimited personal sender addresses
  • 25 common sender addresses

Includes everything in Starter +

  • 1 personal inbox / user
  • Analytics

STARTER

ACCESS TO ZOHO TEAMINBOX
5€ /user /month billed annually
  • 3 shared mailboxes
  • 25 Rules
  • 10 common sender addresses
  • Signatures
  • Markings
  • Contacts
  • Response Templates
  • Activity log
  • Allocations
  • Internal discussions
  • Exchange of designs
  • Extensions

PROFESSIONAL

ACCESS TO ZOHO TEAMINBOX
7,5€ User/month billed annually
  • 5 common inboxes
  • Unlimited rules
  • Unlimited personal sender addresses
  • 25 common sender addresses

Includes everything in Starter +

  • 1 personal inbox / user
  • Analytics
monthly

STARTER

ACCESS TO ZOHO TEAMINBOX
6€ /user /month
  • 3 shared mailboxes
  • 25 Rules
  • 10 common sender addresses
  • Signatures
  • Markings
  • Contacts
  • Response Templates
  • Activity log
  • Allocations
  • Internal discussions
  • Exchange of designs
  • Extensions

PROFESSIONAL

ACCESS TO ZOHO TEAMINBOX
9€ /user /month
  • 5 common inboxes
  • Unlimited rules
  • Unlimited personal sender addresses
  • 25 common sender addresses

Includes everything in Starter +

  • 1 personal inbox / user
  • Analytics
annually

STARTER

ACCESS TO ZOHO TEAMINBOX
5€ /user /month billed annually
  • 3 shared mailboxes
  • 25 Rules
  • 10 common sender addresses
  • Signatures
  • Markings
  • Contacts
  • Response Templates
  • Activity log
  • Allocations
  • Internal discussions
  • Exchange of designs
  • Extensions

PROFESSIONAL

ACCESS TO ZOHO TEAMINBOX
7,5€ User/month billed annually
  • 5 common inboxes
  • Unlimited rules
  • Unlimited personal sender addresses
  • 25 common sender addresses

Includes everything in Starter +

  • 1 personal inbox / user
  • Analytics

Add

Additional inbox to
4€ One common sender address per inbox included
  • If the additional inbox is purchased as part of the Starter tariff, it can only be used as a shared inbox.
  • If the additional inbox is purchased as part of the Professional tariff, it can be used as a shared or personal inbox.

In addition to the prices quoted, local taxes (VAT, etc.) will be charged.

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