Zoho Lens

Optimize your support with augmented reality

How can a technical problem be solved if you’re not on site? With Zoho Lens! Zoho Lens is a software that allows you to remotely provide support – in other words, support from a distance. Zoho Lens utilizes the advantages of augmented reality, i.e., combines live recordings from a smartphone or smart glasses with information. Sound complicated? It’s actually quite simple!

We support you!

Instant Callback

Free Initial Consultation

Chat With Us!

Get to know Zoho Lens!

Zoho Lens is remote support software that takes advantage of augmented reality – simplifying maintenance and customer service requests.

The most important features

null

Real-time recordings

Zoho Lens connects to the camera of a smartphone, tablet or to smart glasses allowing whatever needs to be serviced or repaired to be caught on film. All the relevant information and instructions are linked directly to these live recordings.
null

Live stream in HD quality

Sometimes it takes a very close look to find out exactly what the problem is. That’s why Zoho Lens allows live streaming in HD quality (internet connection permitting). You can also choose to freeze the stream to work with a still image independent of time.
null

Precise comments

Use the video to directly circle the object you want to ask a question about or share information about. This way you can describe problems or give instructions with pinpoint accuracy. The annotation will stay on this object, even if the camera is already filming something else.
null

Easy exchange

All conversations run in Zoho Lens via voice or text chat. So, you don’t need an additional channel of communication to communicate and interact.
null

Comprehensive documentation

You can document all processes with screenshots or a complete session recording, create logs, analyze sessions and store them centrally in a knowledge base in case of future problems or inquiries.
null

Team meetings

Where necessary, Zoho Lens can connect more than two people and devices in a remote support session – allowing multiple experts to be involved in maintenance or troubleshooting simultaneously.
null

Individual branding

Personalize the support you receive through Zoho Lens, for example by integrating your company’s name, logo or favicon into the app.

Frequently Asked Questions

null

How does Zoho Lens work?

Zoho Lens is a software that you can access through your browser or install as an app on your phone or tablet. For a good overview of what needs to be serviced or repaired, Zoho Lens uses the camera of a smartphone, tablet or smart glasses to take live footage that can then be viewed by, for example, the technical support team at the other end. They can then issue instructions via the app's built-in voice or text chat. The comment function is particularly helpful here, as it allows filmed objects to be marked and annotated.

null

What does augmented reality actually mean?

Augmented reality (AR for short) is a Technology that can be used to link images of the real world (video recordings or photos) with information. As far as Zoho Lens is concerned, it looks a little something like this.... The piece of technical equipment that needs to be serviced or repaired is filmed and annotations and markers are placed directly in this film in real time (i.e., while the filming continues live).

null

What are the benefits of remote support with AR?

Through AR (augmented reality), it is much easier to solve maintenance work or technical problems than it would be if the communication was limited to phone calls or written correspondence. After all, these video recordings provide a realistic visual impression. What's more, questions and instructions can be integrated directly into the recording. This eliminates the need for many on-site appointments, and inquiries can be processed faster and more cost-effectively.

Zoho Service

codafish><> is your official Zoho Partner. We accompany you in the conceptualization, integration and use of all Zoho products.

null

Make an appointment

We show you how you can best use Zoho applications for your business goals and business processes.

Fast Support

We provide you with training and support regarding all of your questions about Zoho and we work to assure ongoing development.

An all-round package

Zoho Lens is part of Zoho One, a software package consisting of over 40 applications with which you can digitize, network and optimise your business processes.
Think of Zoho One as an operating system for your business. Place your trust in smart solutions that save time and money. Treat yourself to software that thinks for you!
You can buy Zoho Lens on its own, in a bundle with other Zoho applications – or as part of the overall Zoho One package. Whatever you decide: you’re going to love Zoho!

Who is Zoho Lens for?

null
null

Companies that have a lot of technical equipment to maintain
null
null

Companies that are looking to optimize their customer service
null
null

Companies that are open to new technologies
null
null

Companies that like to work remotely
null
null

Companies looking to reduce time-consuming on-site customer service appointments

Perfect Customer Management
Supported by codafish

FREE

0€
  • Chat
  • Note for the customer
  • Zoom in/out
  • VoIP
  • Custom dashboards
  • One simultaneous session

FREE

0€
  • Chat
  • Note for the customer
  • Zoom in/out
  • VoIP
  • Custom dashboards
  • One simultaneous session
monthly

FREE

0€
  • Chat
  • Note for the customer
  • Zoom in/out
  • VoIP
  • Custom dashboards
  • One simultaneous session
annually

FREE

0€
  • Chat
  • Note for the customer
  • Zoom in/out
  • VoIP
  • Custom dashboards
  • One simultaneous session

In addition to the prices quoted, local taxes (VAT, etc.) will be charged.

Get started with Zoho now!

Let us show you how to successfully set Zoho up for your company. You can test each product for free for up to 30 days, without obligation. At the end of your trial period, we stand by your side - ready with our offer of Zoho support for the conceptualisation, integration and use of all Zoho products.

We Are Your Zoho Partner!

As authorised Zoho Advanced agency, we offer comprehensive support for all Zoho products. Questions? Would you like to receive some more information with no obligation?
Then fill out the contact form and we will get back to you as soon as possible. In a FREE initial consultation, we can clarify your questions!

Name
This field is for validation purposes and should be left unchanged.