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Get to know Zoho Lens!
Zoho Lens is remote support software that takes advantage of augmented reality – simplifying maintenance and customer service requests.
The most important features
Frequently Asked Questions
How does Zoho Lens work?
Zoho Lens is a software that you can access through your browser or install as an app on your phone or tablet. For a good overview of what needs to be serviced or repaired, Zoho Lens uses the camera of a smartphone, tablet or smart glasses to take live footage that can then be viewed by, for example, the technical support team at the other end. They can then issue instructions via the app's built-in voice or text chat. The comment function is particularly helpful here, as it allows filmed objects to be marked and annotated.
What does augmented reality actually mean?
Augmented reality (AR for short) is a Technology that can be used to link images of the real world (video recordings or photos) with information. As far as Zoho Lens is concerned, it looks a little something like this.... The piece of technical equipment that needs to be serviced or repaired is filmed and annotations and markers are placed directly in this film in real time (i.e., while the filming continues live).
What are the benefits of remote support with AR?
Through AR (augmented reality), it is much easier to solve maintenance work or technical problems than it would be if the communication was limited to phone calls or written correspondence. After all, these video recordings provide a realistic visual impression. What's more, questions and instructions can be integrated directly into the recording. This eliminates the need for many on-site appointments, and inquiries can be processed faster and more cost-effectively.
An all-round package
Zoho Lens is part of Zoho One, a software package consisting of over 40 applications with which you can digitize, network and optimise your business processes.
Think of Zoho One as an operating system for your business. Place your trust in smart solutions that save time and money. Treat yourself to software that thinks for you!
You can buy Zoho Lens on its own, in a bundle with other Zoho applications – or as part of the overall Zoho One package. Whatever you decide: you’re going to love Zoho!
Who is Zoho Lens for?
Perfect Customer Management
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