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The most important features
Frequently Asked Questions
Why do you need a chat?
People love interaction! A classic static website is therefore less interesting than a website where a chat window suddenly pops open with a question. „Hello, how can I help?” The direct engagement draws attention from your prospects - and that’s exactly what you want: to draw your customers’ attention to your offer. At Zoho SalesIQ, you can integrate live chats on your website, as well as automated chats (using chatbots) where certain questions trigger preset answers.
How do chatbots work?
Chatbots are text-based dialogue systems in which your website visitors enter questions and receive preset answers. At Zoho SalesIQ, there are several options:
With the code-free bot builder, you can set questions and answers via a drag-and-drop interface: ideal for beginners working with chatbots for the first time.
More options are offered by the ``Answer Bot``, an AI-supported chatbot technology that generates answers, itself, with the help of a knowledge base filled by you.
Or, you can use “Zobot”, a programming interface in Zoho SalesIQ, to manage the entire question and answer input according to your specifications. You can also connect Zobot to other AI technologies such as IBM Watson or Dialogflow.
What are the advantages of chatbots?
Automated chats save you time and money! Because the questions that drive your website visitors are often the same. But do you want to answer them again and again in personal conversations and thus consume valuable HR capacity? Think of chatbots as a good FAQ session. Frequently asked questions are answered comprehensively once and can then be retrieved again and again without taking up your or your employees' time. And if a question cannot be answered, you can redirect the interaction from the chatbot to an employee in live chat mode.
Who is Zoho SalesIQ For?
Businesses that want to proactively engage with their customers
Businesses looking for a patented tool for live chats and chatbot interactions
Businesses that want to understand what visitors to your site are looking for
Businesses that want to tailor their marketing measures to user interests
Businesses looking to improve their customer relationship management
Customer acquisition with chat function
Supported by codafish
Basic
10€
/User
- Email signature chat
- Chat transfer and group chat
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 custom chatbot
- Departments
- chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call and screen sharing
- Third-party integrations (Salesforce, Zendesk und Clearbit)
PROFESSIONAL
17€
/User
- Everything in BASIC +
- Data and action widgets
- Block IP
- Visitor insights (100K vivitors/month)
- Unlimited chat sessions
- 5 custom chatbots
- Telegram channel, Whatsapp, Instagram
- Monitoring of operator chats
- Apple TV-Apps
- Weekly and monthly reports
ENTERPRISE
25€
/User
- Everything in PROFESSIONAL+
- Chat Translation
- Enrichment of the company profile with Zia
- Visitor insights (200K visitors/month)
- Management of offensive content
- Integrations with Cloud Telephony and PBX systems
- 10 custom chatbots
- Answer Bot Zia
Basic
7€
/operator/month, billed annually
- Email signature chat
- Chat transfer and group chat
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 custom chatbot
- Departments
- chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call and screen sharing
- Third-party integrations (Salesforce, Zendesk und Clearbit)
PROFESSIONAL
12,75€
/operator/month, billed annually
- Everything in BASIC +
- Data and action widgets
- Block IP
- Visitor insights (100K vivitors/month)
- Unlimited chat sessions
- 5 custom chatbots
- Telegram channel, Whatsapp, Instagram
- Monitoring of operator chats
- Apple TV-Apps
- Weekly and monthly reports
ENTERPRISE
20€
/operator/month, billed annually
- Everything in PROFESSIONAL+
- Chat Translation
- Enrichment of the company profile with Zia
- Visitor insights (200K visitors/month)
- Management of offensive content
- Integrations with Cloud Telephony and PBX systems
- 10 custom chatbots
- Answer Bot Zia
- monthly
-
Basic
10€ /User- Email signature chat
- Chat transfer and group chat
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 custom chatbot
- Departments
- chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call and screen sharing
- Third-party integrations (Salesforce, Zendesk und Clearbit)
PROFESSIONAL
17€ /User- Everything in BASIC +
- Data and action widgets
- Block IP
- Visitor insights (100K vivitors/month)
- Unlimited chat sessions
- 5 custom chatbots
- Telegram channel, Whatsapp, Instagram
- Monitoring of operator chats
- Apple TV-Apps
- Weekly and monthly reports
ENTERPRISE
25€ /User- Everything in PROFESSIONAL+
- Chat Translation
- Enrichment of the company profile with Zia
- Visitor insights (200K visitors/month)
- Management of offensive content
- Integrations with Cloud Telephony and PBX systems
- 10 custom chatbots
- Answer Bot Zia
- annually
-
Basic
7€ /operator/month, billed annually- Email signature chat
- Chat transfer and group chat
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 custom chatbot
- Departments
- chat routing
- Articles and FAQs
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call and screen sharing
- Third-party integrations (Salesforce, Zendesk und Clearbit)
PROFESSIONAL
12,75€ /operator/month, billed annually- Everything in BASIC +
- Data and action widgets
- Block IP
- Visitor insights (100K vivitors/month)
- Unlimited chat sessions
- 5 custom chatbots
- Telegram channel, Whatsapp, Instagram
- Monitoring of operator chats
- Apple TV-Apps
- Weekly and monthly reports
ENTERPRISE
20€ /operator/month, billed annually- Everything in PROFESSIONAL+
- Chat Translation
- Enrichment of the company profile with Zia
- Visitor insights (200K visitors/month)
- Management of offensive content
- Integrations with Cloud Telephony and PBX systems
- 10 custom chatbots
- Answer Bot Zia
In addition to the prices quoted, local taxes (VAT, etc.) will be charged.
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