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The most important features
Frequently Asked Questions
There for your Customers Day and Night: ZIA
Wouldn’t you like to be able to answer your customers’ inquiries even outside of your opening hours? Then use Zia, AI-powered software that is connected to Zoho Desk and can accept and process your customers’ support requests via chat.
Zia is connected to a knowledge database, and you can configure it according to your requirements using a so-called “Skill Builder” interface. So, Zia is constantly learning.
By the way: Of course, you can also chat with Zia, yourself, and make your work easier! Zia not only works with your customers, but is at your disposal for all Zoho applications.
Who is Zoho Desk for?
Popular customer service software
Supported by codafish
FREE
- E-mail ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- pre-defined Service level Agreements
- Macros
- multilingual Helpdesk
- Mobile Apps
- Round the clock email support on weekdays
STANDARD
- Social Media- and Community-Channels
- Product-based ticket management
- Help Center Design Gallery
- Public Knowledge Base
- Service Level Agreements and Escalations
- Rules for workflow, assignment, and monitoring
- Reports and Dashboards
- Operating modes for tickets
- Marketplace Extensions and Integrations
- ASAP – Embeddable self-service
- Telephone support around the clock on weekdays
- Add-on (€5,75/Light Agent/month)
PROFESSIONAL
- Multi-department ticketing
- Teammanagement
- Telephony
- Automatic time tracking
- Blueprint – Basic process management
- Ticket assignment according to the ring model
- Employee collision
- Tasks, events, call activities
- Ticket templates
- Private Marketplace Extensions
- SLA-Dashboards
- Ticket release
- Mobile SDK
- Round the clock chat support on weekdays
- Add-on (€5,75/Light Agent/month)
ENTERPRISE
- Live-Chat
- Zia – artificial intelligence (beta)
- Help Center customization
- Multi-brand Help Center
- Advanced Process Management
- User-defined functions
- Multilevel IVR
- Global reports and dashboards
- Scheduled Reports
- Contract Management
- Validation rules
- Field monitoring
- Multiple business hours and holidays
- Role-based data exchange
- 50 Light Agents
- Add-on ( €5,75/Light Agent/month)
FREE
- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24×5 Email Support
STANDARD
- Social Media- and Community-Channels
- Product-based ticket management
- Help Center Design Gallery
- Public Knowledge Base
- Service Level Agreements and Escalations
- Rules for workflow, assignment, and monitoring
- Reports and Dashboards
- Operating modes for tickets
- Marketplace Extensions and Integrations
- ASAP – Embeddable self-service
- Telephone support around the clock on weekdays
- Add-on (€5,75/Light Agent/month)
PROFESSIONAL
- Multi-department ticketing
- Teammanagement
- Telephony
- Automatic time tracking
- Blueprint – Basic process management
- Ticket assignment according to the ring model
- Employee collision
- Tasks, events, call activities
- Ticket templates
- Private Marketplace Extensions
- SLA-Dashboards
- Ticket release
- Mobile SDK
- Round the clock chat support on weekdays
- Add-on (€5,75/Light Agent/month)
ENTERPRISE
- Live-Chat
- Zia – artificial intelligence (beta)
- Help Center customization
- Multi-brand Help Center
- Advanced Process Management
- User-defined functions
- Multilevel IVR
- Global reports and dashboards
- Scheduled Reports
- Contract Management
- Validation rules
- Field monitoring
- Multiple business hours and holidays
- Role-based data exchange
- 50 Light Agents
- Add-on ( €5,75/Light Agent/month)
- monthly
-
FREE
0€ 3 free employees- E-mail ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- pre-defined Service level Agreements
- Macros
- multilingual Helpdesk
- Mobile Apps
- Round the clock email support on weekdays
STANDARD
20€ /Employees/month- Social Media- and Community-Channels
- Product-based ticket management
- Help Center Design Gallery
- Public Knowledge Base
- Service Level Agreements and Escalations
- Rules for workflow, assignment, and monitoring
- Reports and Dashboards
- Operating modes for tickets
- Marketplace Extensions and Integrations
- ASAP – Embeddable self-service
- Telephone support around the clock on weekdays
- Add-on (€5,75/Light Agent/month)
PROFESSIONAL
35€ /Employees/month- Multi-department ticketing
- Teammanagement
- Telephony
- Automatic time tracking
- Blueprint – Basic process management
- Ticket assignment according to the ring model
- Employee collision
- Tasks, events, call activities
- Ticket templates
- Private Marketplace Extensions
- SLA-Dashboards
- Ticket release
- Mobile SDK
- Round the clock chat support on weekdays
- Add-on (€5,75/Light Agent/month)
ENTERPRISE
50€ /Employees/month- Live-Chat
- Zia – artificial intelligence (beta)
- Help Center customization
- Multi-brand Help Center
- Advanced Process Management
- User-defined functions
- Multilevel IVR
- Global reports and dashboards
- Scheduled Reports
- Contract Management
- Validation rules
- Field monitoring
- Multiple business hours and holidays
- Role-based data exchange
- 50 Light Agents
- Add-on ( €5,75/Light Agent/month)
- annually
-
FREE
0€ 3 free employees- Email Ticketing
- Customer Management
- Help Center
- Private Knowledge Base
- Predefined SLAs
- Macros
- Multi-language Help Desk
- Mobile Apps
- 24×5 Email Support
STANDARD
14€ /Employees/month, billed annually- Social Media- and Community-Channels
- Product-based ticket management
- Help Center Design Gallery
- Public Knowledge Base
- Service Level Agreements and Escalations
- Rules for workflow, assignment, and monitoring
- Reports and Dashboards
- Operating modes for tickets
- Marketplace Extensions and Integrations
- ASAP – Embeddable self-service
- Telephone support around the clock on weekdays
- Add-on (€5,75/Light Agent/month)
PROFESSIONAL
23€ /Employees/month, billed annually- Multi-department ticketing
- Teammanagement
- Telephony
- Automatic time tracking
- Blueprint – Basic process management
- Ticket assignment according to the ring model
- Employee collision
- Tasks, events, call activities
- Ticket templates
- Private Marketplace Extensions
- SLA-Dashboards
- Ticket release
- Mobile SDK
- Round the clock chat support on weekdays
- Add-on (€5,75/Light Agent/month)
ENTERPRISE
40€ /Employees/month, billed annually- Live-Chat
- Zia – artificial intelligence (beta)
- Help Center customization
- Multi-brand Help Center
- Advanced Process Management
- User-defined functions
- Multilevel IVR
- Global reports and dashboards
- Scheduled Reports
- Contract Management
- Validation rules
- Field monitoring
- Multiple business hours and holidays
- Role-based data exchange
- 50 Light Agents
- Add-on ( €5,75/Light Agent/month)
In addition to the prices quoted, local taxes (VAT, etc.) will be charged.
We are your Zoho partner!
As an authorized Zoho premium agency, we offer you comprehensive support for all Zoho products. Do you have any questions? Would you like some non-binding information?
Then please fill out the contact form and we will get back to you as soon as possible. We can clarify your questions in a free initial consultation!