Zoho Desk

The software for perfect customer service

Do you want to offer your customers the best support possible, and are you looking for customer service software that can help you to deliver on that?
Then use the help desk ticket system, Zoho Desk, and manage all support requests regardless of the platform in question – quickly and reliably.

We support you!

Instant Callback

Free Initial Consultation

Chat With Us!

Get to know Zoho Desk!

With the help desk ticket system, Zoho Desk, you can manage all support requests platform-independent, quickly and reliably.

The most important features

null

Maintain an Overview through Tickets

With Zoho Desk, you can manage all support requests regardless of the platform in question – quickly and reliably, through a cloud-based ticket system.
null

Easy Task Assignment

Thanks to automated workflows, support requests in Zoho Desk are routed to the right contacts in your company, automatically.
null

Practical Follow-Up Activities

Automations that can be configured according to your individual requirements allow you to define strategic follow-up activities in order to practically satisfy specific types of customer requests.
null

Link with CRM Software

Connect Zoho Desk to Zoho CRM and your support team can access all relevant customer data easily.
null

Optimized Processes

Create high-level process maps (so-called blueprints) for your customer service business processes in order to simplify them and make them transparent.
null

Many Integration Options

You can combine and synchronize Zoho Desk with many other Zoho products and external applications that you already use.

Frequently Asked Questions

desk-icon

What is a help desk?

A help desk (or: helpdesk / user help desk / service desk) is a central contact point where customer inquiries arrive by telephone, e-mail or through other channels and platforms. It is usually connected to a customer service software system, like Zoho Desk.

desk-icon

Why do I need a ticket system?

If your customer has a problem (“trouble”) with your offerings, they need your help. With a ticket system (or: trouble ticket system) like Zoho Desk, you can centrally manage and automate all customer inquiries that you receive via email, SMS, chat, forms or social media. This saves time and money – and ensures satisfied customers.

desk-icon

How do chatbots work in customer service?

Chatbots are applications that can chat with your customers with the help of artificial intelligence and can clarify some queries in advance. In Zoho Desk, “Zia” takes care of that. You can customize “Zia” and integrate it into your website via a chat window.

There for your Customers Day and Night: ZIA

Wouldn’t you like to be able to answer your customers’ inquiries even outside of your opening hours? Then use Zia, AI-powered software that is connected to Zoho Desk and can accept and process your customers’ support requests via chat.
Zia is connected to a knowledge database, and you can configure it according to your requirements using a so-called “Skill Builder” interface. So, Zia is constantly learning.
By the way: Of course, you can also chat with Zia, yourself, and make your work easier! Zia not only works with your customers, but is at your disposal for all Zoho applications.

Zoho Service

codafish><> is your official partner for Zoho. We support you in the design, integration and use of all Zoho products.

null

Make an appointment

We will show you how you can use Zoho applications optimally for your company goals and business processes.

Fast Support

We support you with training and support for all questions relating to Zoho and take care of continuous further development.

One Package For Every Need

Zoho Desk is part of Zoho One, a software package with over 40 applications that enable you to digitize, connect and optimize your business processes.
Think of Zoho One as an operating system for your business. Work with smart solutions that save you time and money. Treat yourself to software that thinks for itself!
You can purchase Zoho Desk as a stand-alone product, bundled with other Zoho applications, or as part of the Zoho One package. Whichever option you choose, you’ll definitely love Zoho!

Who is Zoho Desk for?

null
null

Businesses in which an FAQ is not enough as a help section on the website
null
null

Businesses that want to offer their customers the best service possible
null
null

Businesses that want to manage all support requests in one place
null
null

Businesses looking for a chat-based support solution
null
null

Businesses that want to reduce their customer service costs through clever automation

Popular customer service software
Supported by codafish

FREE

0€ 3 free employees
  • E-mail ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • pre-defined Service level Agreements
  • Macros
  • multilingual Helpdesk
  • Mobile Apps
  • Round the clock email support on weekdays

FREE

0€ 3 free employees
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24×5 Email Support
monthly

FREE

0€ 3 free employees
  • E-mail ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • pre-defined Service level Agreements
  • Macros
  • multilingual Helpdesk
  • Mobile Apps
  • Round the clock email support on weekdays
annually

FREE

0€ 3 free employees
  • Email Ticketing
  • Customer Management
  • Help Center
  • Private Knowledge Base
  • Predefined SLAs
  • Macros
  • Multi-language Help Desk
  • Mobile Apps
  • 24×5 Email Support

In addition to the prices quoted, local taxes (VAT, etc.) will be charged.

Get started with Zoho now!

Let us show you how to successfully set Zoho up for your company. You can test each product for free for up to 30 days, without obligation. At the end of your trial period, we stand by your side - ready with our offer of Zoho support for the conceptualisation, integration and use of all Zoho products.

We are your Zoho partner!

As an authorized Zoho premium agency, we offer you comprehensive support for all Zoho products. Do you have any questions? Would you like some non-binding information?
Then please fill out the contact form and we will get back to you as soon as possible. We can clarify your questions in a free initial consultation!

Name
This field is for validation purposes and should be left unchanged.